Network Operations Center
OFFSITE NOC Services safeguards your infrastructure by continuously monitoring servers, workstations and network devices to resolve problems before end-users become affected. Using our Remote Monitoring and Management (RMM) software, our NOC team will manage client devices 24x7 using industry‐standard best practices. NOC Services include:
· 24x7 Monitoring and remediation of servers, workstations and network device issues
· Proactive maintenance and support using our RMM software
· Unlimited scheduled tasks and one‐off work requests
· All tickets synchronized using the latest in Professional Service Automation (PSA) tools
Monitoring the health of client networks is a key service for any IT Services organization. This task requires staffing to be available around the clock, including weekends and holidays. Staffing for this activity can be difficult because of the time requirements as well as the broad base of knowledge required to react, analyze and resolve issues. OFFSITE solves these issues by providing cost‐effective, turnkey NOC Services.
NOC Services are available 24x7x365. All engineering staff are located in a Tier III Datacenter with controlled access to vendor and client information. OFFSITE includes 24x7 management at the datacenter and NOC facilities, with dedicated resources to monitor the quality of our services (INOC, NOC Staff, OpManager, VMWare, UNNOC, etc.). A controlled environment with rigorous support procedures gives our clients mission critical reliabilityabove and beyond IT Industry standards.
For questions regarding your OFFSITE account, feel free to contact our 24/7 Support Desk at 262-564-6500 or email@example.com, or for more information on our services, feel free to contact us at any time.