OFFSITE is always looking for bright, energetic people to join our team. If you are looking for an entrepreneurial environment with room to grow and opportunities to directly interact with customers, we would love to hear from you. Feel free to send your resume to jobs@off-site.com.
POSITION SUMMARY:
The Level II Support Engineer serves as the on-site representative for the OFFSITE data center in addition to servicing customers remotely. This individual works in a quickly changing environment and needs to re-prioritize tasks throughout the day with little guidance or supervision. Entry level certification(s) are required, but these should be considered initial stages for more advanced certifications. An in-depth working knowledge of both Microsoft desktop and server OS’s is necessary as well as a working understanding of network, security, and virtualization concepts. This is a full-time, salaried position with an immediate start date. Salary is dependent upon experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Be able to provide all the Level I Help Desk functions.
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Be willing to step in and assist with Level I Help Desk functions when needed.
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Create and update documentation on an ongoing basis.
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Properly escalate jobs to Level III that are out of scope or ability.
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Maintain familiarity with company products and services. Research and recommend new solutions as available.
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Function as both an inside and an on-site Network Engineer.
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Work with Sales Department to provide technical expertise as needed.
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Recommend bench supplies, utilities and tools as necessary.
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Provide support to other employees as needed.
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Uses knowledge of LAN/WAN systems to help design and install internal and external networks.
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Tests and evaluates network systems to eliminate problems and make improvements.
QUALIFICATIONS:
Education and/or Experience
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Associate’s degree or higher in Business or Computer Science preferred or equivalent work experience.
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Minimum of 2 year experience supporting information systems
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Demonstrates knowledge of Microsoft Windows, Windows Server, Microsoft Exchange Server, computer utility applications, computer networks, software and hardware.
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Proficient in basic network infrastructure elements including but not limited to: DNS, DHCP, Basic Routing, Switching, WEB Proxy, Network Access Control, WiFi, etc
Certifications - Candidate must maintain at least one of the following:
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Microsoft – MCP/MTA or greater (application development not desired)
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Cisco – CCENT, CCNA, CCNP
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CompTIA – Network+, Server+, Security+
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VMWare – VCP4 or higher
Communication Skills
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Ability to define problems, collect data, establish facts and draw valid conclusions in a timely fashion in order to respond to user needs and concerns.
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Ability to write reports and business correspondence
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Ability to effectively present information and respond to individuals, groups, managers, and clients.
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Assist with general data center cleaning as needed.
Other Functions
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Provide “on call” service as needed on a weekly rotation.
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Define and revise best practice methodologies for bench work as needed
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Define and revise procedures used by bench technicians as needed
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Partner with and accept direction from other technicians with other projects and duties as assigned
Candidate will staff the OFFSITE, LLC. Help Desk and take calls from data center clients, ensuring timely and proficient resolution of trouble tickets. This is a full-time, salaried position with an immediate start date. Salary is dependent upon experience.
The requirements listed below are representative of the knowledge, skill, and/or ability required to serve in the role being filled.